Terms and conditions of use
We are continuously expanding our collection of made to order shoes and slippers to demonstrate to you the widest choice of styles and designs that are possible.
Each shoe is available to order as you see it and can be compared to the same shoe within our design platform by selecting the “Visualise” button. How this appears on your screen may differ based on your screen settings.
This is designed to give you complete confidence when ordering your own made to order shoe and you may decide to then personalise the shoe with your selection of materials and choice of colour options.
Every shoe is made to order, we ensure you have a size calculator to confirm your size and clear understanding of the different last types available. Materials and leather options for all shoes and accessories are accurately photographed and represented throughout the website.
Materials used to create our shoes are subject to supply and slight colour variation. Should any issue arise that adversely effects the nature of your order, we will contact you and advise you of the possible changes and options.
Should you have any questions regarding size and fitting please contact us and we can provide you with assistance before you order.
Fitting and desgn appointments are available in Mayfair or Central London, please contact us to arrange.
Size and Fit Assurance.
As of March 2020 for new online customers only who are unable to try on for size with me in London and are ordering made to order slippers,
I offer the following;
1. If for any reason the size you order is not the ideal fit, the exact same slipper will be remade for you only once more in the correct size you tell me, without charge providing that;
A. You must notify me by email within 72Hours of the shoes being delivered as confirmed by tracking information, of any issue with the size/fit. Please send me any images or small video clip of the slippers and how they fit, so I can discuss with you. (Sometimes slippers may feel a little tight at first from being newly made.)
B. Return the slippers to me in the UK ( address will be supplied ) Any shipping costs returning the slippers will be at the customers expense and must be sent with tracking and tracking details sent to me by email.
Slippers must not be marked in any way as set out in the Returns policy below.
C. Upon receipt of the first pair of slippers with all original packaging I will then start to remake the new replacement pair and ship to you without charge.
D. The offer to remake the same slipper but in another size applies only once, after this there is no alternative that can be offered.
E. This one time remake offer only applies to new online customers ordering slippers for the first time and does not apply to any other shoe or product seen on the website.
F. Does not apply to any slipper made with Special Reserve Materials due to limited supply unless specifically stated otherwise on product page.
As a small luxury shoe brand it is my intention to provide excellent personal customer service with integrity in the hope that I can establish a long term relationship by making slippers and shoes for you long into the future that you appreciate and enjoy wearing.
Mayfair Camo, Mayfair Camo Patina and other varying pattern materials.
Great care has been taken to accurately visualise the camo material, camo patina and all other materials that have varying patterns, please always refer to the actual shoes, slippers and bags that have been made to base your decision on the real item before ordering. There may be slight variations in patterns and materials due to supply factors and natural colour factors.
The use of some delicate materials such as kid suede should be carefully considered when selecting areas of the shoe that may come in to constant friction or areas of greater wear and tear such as heal and toe cap. We advise that if selecting these materials for shoes that they should be treated carefully and may not be suitable for excessive daily wear.
Please allow 4 to 6 weeks for your made to order shoes to be made and shipped. All shoes and products are made in Spain and timescales may be affected due to local and national holidays throughout the year. We will notify you in advance should there be any significant delay caused either by supply of materials or seasonal holiday periods.
Our semi bespoke service allows the use of alternative suitable materials to be used to make slippers for men and women and also some dress shoes and boots.
Production times are extended to take great care in handling delicate materials. Materials are always tested before being made into shoes or slippers.
All Bespoke embroidery designs created will be kept securely in our records.
DST files will not be used for any other customer unless agreed in advance.
All requests are accepted on an individual basis and we reserve the right to decline without prejudice.
Returns & Refund Policy
Due to the made to order nature of our products refunds/credit notes are not provided under any circumstance.
Every order is closely inspected when it has been completed and is carefully protected within the packaging and dust bags provided for each shoe and product.
In the rare event that any shoe or product arrives with a perceived fault we advise you to inform us immediately or within three days by email with images clearly showing the area of concern. The shoe or product must not be worn or show signs of use such as bending, creasing or marks to the sole or to the surface of material. It is strongly advised to try on a carpeted surface.
On receipt of your notification we will consult with our factory and advise you on how we will resolve the issue within 5 working days. We cannot accept items that have been worn or used in any way.
Any return shipping fees are the responsibility of the customer.
All Shoes are sold as seen without shoe trees. Sample shoes have only been used for photographic purposes. All sales are final and non returnable or refundable.
Once an order is confirmed and placed with payment via our website, instore or direct it cannot be cancelled as all orders are directly communicated to our factory.
All orders are shipped via UPS or DHL, shipping costs are calculated at checkout, any local taxes and import duties are not paid by us.
A tracking number will be sent with a confirmation email once the order has been completed and is ready to ship via UPS.
All information entered and obtained on our website is kept secure and confidential. Online payments are made using secure encrypted software.
By using our website you consent to our terms of service.
All content in this site is original and has been specifically created for the sole use of Mount Street Shoe Company LTD.
All photography, text, images and video content on this site are strictly the property of Mount Street Shoe Company Ltd and are protected under the United Kingdom Copyright, Designs and Patent Act 1998.
Our logo and M logo are registered with the Intellectual Property Office under the Trade Mark Act 1994 of Great Britain and Northern Ireland.
Any unauthorised capture or copying of copyright content on this website is a criminal offence. None of the images of any kind on this website may be directly or indirectly published, reproduced, copied, stored, manipulated, modified, sold, transmitted, redistributed, projected, used in any way or redistributed in any medium without explicit written permission of Mount Street Shoe Company Ltd.
Any contravention to the law above will be taken very seriously and may bring legal proceedings against you seeking monetary damages, costs and injunction to remove any unauthorised publication from any medium.
Mount Street Shoe Company LTD is registered with The Registrar of Companies for England and Wales. Company number. 09933899
Registered office; Mount Street Shoe Company LTD, Berkeley Suite, 35 Berkeley Square, Mayfair, London, W1J5BF
VAT Registration Number; 231707040
Founder and Creative Director; Mr Nigel M Siwani.