Terms and conditions of use
We are continuously expanding our collection of made to order shoes and slippers to demonstrate to you the widest choice of styles and designs that are possible.
Each shoe is available to order as you see it and can be compared to the same shoe within our design platform by selecting the “Visualise” button. How this appears on your screen may differ based on your screen settings.
This is designed to give you complete confidence when ordering your own made to order shoe and you may decide to then personalise the shoe with your selection of materials and choice of colour options. Always refer to the high resolution product images or official instagram account to see the true colours and options available.
Every slipper and shoe is made to order, there is a size and fitting guide to assist you when selecting the right size. Materials and leather options for all shoes and accessories are accurately photographed and represented throughout the website.
Materials used to create our shoes are subject to supply and slight colour variations. Should any issue arise that adversely effects the nature of your order, we will contact you and advise you of the possible changes and options.
Size and Fitting Guide.
The size chart is based on the most accurate measurements from our shoemakers, it is your responsibility to accurately measure your foot dimensions and then select the right size accordingly.
Should you have any questions regarding size and fitting please contact me and I can provide you with assistance before you order.
Fitting and design appointments are available in Mayfair or Central London, please contact me to arrange.
Please allow 4 to 6 weeks for your made to order products to be made and shipped. Most often made to order items are made much sooner within the time frame. On rare occasions slippers can take longer due to supply of materials, local and regional holidays in Spain or when a shoe has to be remade due to something happening in the making process. You will be kept informed at all times should a delay arise.
All shoes and products are made in Spain and timescales may be affected due to local and national holidays throughout the year. We will notify you in advance should there be any significant delay caused either by supply of materials or seasonal holiday periods.
Our semi bespoke service allows the use of alternative suitable materials to be used to make slippers for men and women and also some dress shoes and boots.
Production times are extended to take great care in handling delicate materials. Materials are always tested before being made into shoes or slippers.
All Bespoke embroidery designs created will be kept securely in our records.
All requests are accepted on an individual basis and we reserve the right to decline without prejudice.
Returns & Refund Policy
Due to the made to order nature of our products refunds/credit notes are not provided under any circumstance.
Every order is closely inspected when it has been completed and is carefully protected within the packaging and dust bags provided for each shoe and product.
In the rare event that any shoe or product arrives with a perceived fault we advise you to inform us immediately or within three days by email with images clearly showing the area of concern. The shoe or product must not be worn or show signs of use such as bending, creasing or marks to the sole or to the surface of material. It is strongly advised to try on a carpeted surface.
On receipt of your notification we will consult with our shoemakers and advise you on how we will resolve the issue within 5 working days. We cannot accept items that have been worn or used in any way.
Any return shipping fees are the responsibility of the customer.
In the rare event the slippers or shoes that you order are not the right size or fit, I will ask you provide me a photo or short video clip of the issue so that I can see for myself.
Upon review I can offer to remake the item for a one off fee of £120 per order and the item will be remade in the size you tell me and shipped to you. This is a gesture that will be offered only once. The one off fee of £120 is charged instead of you bearing the return shipping cost of the original order, you can keep the original order.
Special Reserve Materials. Due to the sometimes limited nature of these materials the remake offer will not automatically apply.
Special Reserve Materials should only be ordered by those who already know their correct slipper size.
All Shoes are sold as seen without shoe trees. Sample shoes have only been used for photographic purposes. All sales are final and non returnable or refundable. Sample sale shoes are sent via standard ground shipping service.
Once an order is confirmed and placed with payment via our website, it cannot be cancelled as all orders are directly communicated to our production house.
All made to order products are shipped worldwide from Spain by DHL Express courier. Any local taxes and import duties that may apply are not paid by us and are the responsibility of the receiver/purchaser.
A tracking number will be sent with a confirmation email once the order has been completed and shipped.
All information entered and obtained on our website is kept secure and confidential. Online payments are made using secure encrypted software.
By using our website you consent to our terms of service.
All content in this site is original and has been specifically created for the sole use of Mount Street Shoe Company LTD.
All photography, text, images and video content on this site are strictly the property of Mount Street Shoe Company Ltd and are protected under the United Kingdom Copyright, Designs and Patent Act 1998.
Our logo and M logo are registered with the Intellectual Property Office under the Trade Mark Act 1994 of Great Britain and Northern Ireland.
Any unauthorised capture or copying of copyright content on this website is a criminal offence. None of the images of any kind on this website may be directly or indirectly published, reproduced, copied, stored, manipulated, modified, sold, transmitted, redistributed, projected, used in any way or redistributed in any medium without explicit written permission of Mount Street Shoe Company Ltd.
Any contravention to the law above will be taken very seriously and may bring legal proceedings against you seeking monetary damages, costs and injunction to remove any unauthorised publication from any medium.
Mount Street Shoe Company LTD is registered with The Registrar of Companies for England and Wales. Company number. 09933899
Registered office; Mount Street Shoe Company LTD, Berkeley Suite, 35 Berkeley Square, Mayfair, London, W1J5BF
VAT Registration Number; 231707040
Founder and Creative Director; Mr Nigel M Siwani. Telephone +447973444440 Email firstname.lastname@example.org